1. Airline Ticket Cancellations & Modifications
Flight bookings are governed directly by individual airline tariff rules and DGCA / international aviation carriage conventions:
- Refundable vs. Non-Refundable Fares: Basic promotional fares are often non-refundable or incur high airline penalties. Flexible fare classes permit changes subject to fare difference and airline modification charges.
- Airline Schedule Changes / Cancellations: If an airline cancels a flight or alters timings by more than 3 hours, you are entitled to full airline fare refunds or alternate sector routing according to carrier rules.
- Agency Processing: BrahmnMitra charges a standard administrative fee of ₹500 per passenger per sector for processing voluntary airline cancellation or rescheduling requests.
2. Package & Tailor-Made Tour Cancellations
Because custom holiday packages involve pre-booked hotels, private drivers, and reserved sightseeing permits, the following cancellation fee schedule applies to land package components (excluding non-refundable airline tickets):
| Cancellation Notice Received | Applicable Retention / Fee | Refund Eligible |
|---|---|---|
| 30 or more days before departure | 15% of total package cost (or non-refundable deposit) | 85% of land package |
| 15 to 29 days before departure | 35% of total package cost | 65% of land package |
| 7 to 14 days before departure | 60% of total package cost | 40% of land package |
| Less than 7 days / No-Show | 100% of package cost | 0% (Non-refundable) |
*Special peak-season bookings (e.g., Diwali, Christmas/New Year, regional festivals) and safari/luxury train permits may carry 100% non-refundable supplier terms as specified in your quotation voucher.
3. Non-Refundable Services
- Visa application and embassy biometric processing fees once submitted.
- Travel insurance policy premiums once the certificate is generated.
- Specific wildlife safari permits, luxury rail permits, and cruise deposits.
4. Refund Turnaround Timeline
Once an eligible cancellation is verified and approved, refunds are credited back to the original source bank account or payment method within 7 to 14 banking days. A confirmation receipt and credit voucher will be emailed upon remittance.
5. How to Initiate a Request
To request a cancellation or reschedule, contact our desk immediately:
Email: contact@brahmnmitra.com
Phone / WhatsApp: +91 92117 61885
Please include your Reference Number (e.g. BM-XXXX) and passenger names in all correspondence.