Privacy Policy

1. Information We Collect

When you inquire about or book flights, holiday packages, corporate MICE tours, or hotels, we collect the necessary details to plan, quote, and fulfill your travel arrangements:

• Contact Details: Full name, email address, telephone number, and communication preferences.
• Traveler Documentation: Date of birth, passport information (number, expiry, nationality), visa records, and frequent flyer numbers as required by airlines and immigration authorities.
• Trip Specifications: Preferred itineraries, dietary requirements, medical assistance requests, and co-traveler information.
• Transactional Records: Billing address, GST number (for corporate invoicing), bank transaction references, and payment receipt confirmations. We do not store full credit/debit card credentials on our servers.

2. How We Use Your Data

Your personal data is used solely for legitimate travel operations and service delivery:

• Creating custom itinerary quotes, flight reservations, hotel vouchers, and ground transport bookings.
• Direct coordination via phone, email, and WhatsApp regarding itinerary changes, flight schedules, or weather advisories.
• Generating GST-compliant tax invoices and processing refund requests.
• Complying with applicable Indian aviation and statutory regulations (including the Digital Personal Data Protection Act, 2023).

3. Data Sharing with Travel Service Providers

To fulfill your bookings, relevant traveler details are transmitted to authorized third-party carriers and suppliers, including:

• Airlines & Global Distribution Systems (GDS): For ticketing, seat allocations, and special service requests.
• Hotels & Resorts: For room reservations, check-in authorizations, and meal preferences.
• Ground Operators & Guides: For local transfers, permits, and excursion coordination.
• Official Visa Consulates & Processing Centers: When visa assistance is specifically contracted.

We do not sell, rent, or trade your personal data to marketing third parties or advertisers.

4. Data Storage & Security

We implement industry-standard technical and organizational security measures. Transmission of sensitive data is encrypted using 256-bit SSL/TLS. Offline booking documents and customer profiles are stored on restricted-access systems accessible only to authorized travel desk personnel.

5. Your Rights

Under applicable Indian data protection laws, you are entitled to:

• Request a summary of your personal information held with us.
• Request corrections to incomplete or inaccurate traveler details.
• Request the deletion of non-statutory data once booking fulfillment and tax audit retention periods conclude.

6. Contact the Privacy Officer

For inquiries, access requests, or privacy concerns, please contact our travel desk: